Welcome to our FAQ page, where you can find answers to the most commonly asked
questions about our company, products/services, policies, and more
General Questions
Order Questions
1. General Questions
What is your return policy?
We want you to be completely satisfied with your purchase, so we accept returns on all items within 30 days of the purchase date. To start a return, please visit our Returns page and follow the instructions.
How do I track my order?
Once your order has shipped, you will receive a tracking number via email. You can use this number to track your order on our website or on the carrier's website.
Can I cancel or modify my order?
We try to process orders as quickly as possible, but if you need to modify or cancel your order, please contact our customer service team as soon as possible. We'll do our best to accommodate your request.
Do you have a physical store?
Currently, we do not have a physical store. However, we do offer expedited shipping and returns, so you can shop with confidence.
2. Returns and Exchanges
Returns Policy
If you are not completely satisfied with a purchase for any reason, CamBino welcomes you to return new or gently used products for a full refund to your original method of payment if returned within 30 days of purchase, in most cases. Returns that are made from 31-60 days after purchase are eligible for online credit. In order to complete the return, you must have a proof of purchase.
Please review our return, refund, and exchange policies below for purchases made on cambinoclassic.com. Products must be returned in new or gently used condition. CamBino monitors return activity for abuse and reserves the right to limit returns or exchanges in all instances. All returns are subject to validation and approval at CamBino's discretion. If a return is not approved by CamBino for any reason, the item may not be returned to you. We may ask you for a driver’s license or government ID to verify your identity.
Order status & history
Tracking an Order
Please estimate 1 - 3 business days from the time your order has shipped.
Order Statuses:
Order Submitted - "Placed"
Once you have placed your order on CamBino and your credit card has been authorized, your order status will appear as "Placed."
Order Delivery - "Shipped"
Once we have assigned a tracking number to your order, and it has left our warehouse, the order status will appear as "Shipped."
Order Returned - "Returned"
It takes up to 2 weeks to process a return and credit your credit card account. Once your order has been returned and processed, the order status will show "Returned." We will notify you via email once your return has been processed.
Canceling or Modifying an Order
Before you place your order, you can view the contents and the total amount in your shopping basket.
Once your order is placed, it cannot be modified. If you would like to cancel your order, most orders can be canceled up to an hour after being placed. To check the status of an order, check the Order Details page.